Return and Refund Policy for Black Leopard LLC (BLLEO)
Last Updated: [30-09-2024]
At Black Leopard LLC (BLLEO), we are committed to ensuring that you are satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a clear and straightforward return and refund policy to make your experience hassle-free.
1. Return Policy
- Eligibility for Returns:
- Items must be returned within 7 days of the date you received the product.
- Products must be in their original, unused condition, including all packaging, tags, and accessories.
- Returns are only accepted for items purchased directly from BLLEO’s website or authorized channels.
- Items that are damaged, worn, or altered are not eligible for return.
- Non-Returnable Items:
- Custom or personalized items.
- Gift cards.
- Final sale or clearance items (unless defective or damaged upon arrival).
- Return Process:
- To initiate a return, please contact our customer service team at mg@blleo.com or +447429331084 to obtain a Return Authorization (RA) number and return instructions.
- Once approved, securely package the item, including the RA number, and ship it to the address provided.
- The customer is responsible for return shipping costs unless the item is defective or damaged upon receipt.
2. Refund Policy
- Inspection and Approval:
- Once your return is received and inspected, we will notify you via email whether your refund has been approved.
- If approved, a refund will be processed within [30 Days] business days, and the amount will be automatically applied to your original payment method.
- Refund Timing:
- Depending on your payment provider, it may take additional time for the refund to be reflected in your account.
- Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged item received).
3. Exchanges
- We currently do not offer direct exchanges. If you wish to exchange an item, please return the unwanted product for a refund and place a new order for the desired product.
4. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at mg@blleo.com or +447429331084 with a description and photos of the damage. We will work with you to resolve the issue and send a replacement or issue a full refund, including shipping costs.
5. Cancellations
- Order Cancellations:
- You may cancel your order before it is shipped by contacting us at mg@blleo.com or +447429331084.
- If your order has already been shipped, please follow the return process outlined above.
6. International Returns
- For international returns, the customer is responsible for shipping fees, customs duties, and taxes. These fees are non-refundable.
7. Contact Information
If you have any questions or concerns about our Return and Refund Policy, please contact us:
Black Leopard LLC (BLLEO)
Registered in the USA
Email: mg@blleo.com
Phone: +447429331084
Address: 525 Randall Ave #472, Cheyenne, Wyoming
By making a purchase from BLLEO, you agree to this Return and Refund Policy. We reserve the right to update or modify this policy at any time. Any changes will be posted on this page with the revised "Last Updated" date.